Returns and Exchanges
At Wendy Luxe, we aim for your complete satisfaction with our products. Please note the following policies regarding returns and exchanges:
Refunds for Opened, Cut/Layered, or Custom Products: Due to the unique nature of our products, refunds for opened, cut/layered, or custom items are not permitted. All sales involving these items are considered final.
Shipping Responsibility: Customers are responsible for the shipping and handling costs of their return or exchange. For your peace of mind, we recommend using a tracked courier service for sending parcels, as we cannot assume liability for any lost items.
Eligibility for Exchanges:
- All orders must be returned unopened, in their original packaging.
- Returns or exchanges must be initiated within 14 days from the recorded receipt date.
- Exchanges are available for products of equal value. In cases where the exchanged product holds a lesser value, customers will be provided store credit.
- Returns or exchanges involving the removal of the seal holding the hair extension in place will not be accepted.
Customized or cut & layered products cannot be returned or exchanged under any circumstance.
Heat-Free Curl Sets cannot be returned or exchanged due to hygiene reasons.
Orders may be canceled if they have not yet been dispatched. To cancel an order, please contact us promptly via email at firstname.lastname@example.org. To ensure successful cancellation, it's advisable to do this as soon as possible.